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About Us:
AceNet Consulting is a fast-growing global business and technology consulting firm leveraging a consultative approach, deep domain expertise and strong technology capabilities across business transformation, IT strategy & architecture, digital transformation, data engineering & analytics, AI/ML, cloud & infrastructure, enterprise applications and emerging technologies to deliver value to our global clients. AceNet’s marquee clients include Tier-1 and Tier-2 banking & financial services, asset & wealth management, healthcare, consumer retail, eCommerce & logistics, engineering, government & public sectors, consulting and technology firms. With presence across Abu Dhabi UAE, Texas USA and India (Bangalore, Gurgaon & Pune), AceNet brings strong consulting and delivery capabilities across project staffing, managed services, outsourcing and offshoring

Job Summary

We are seeking an experienced AI Service Operations Lead with 10+ years of experience to manage and stabilize enterprise AI service operations across production environments. The ideal candidate will be responsible for establishing monitoring and observability capabilities, leading incident and problem management, and ensuring seamless coordination between IT teams, vendors, and business stakeholders. This role will drive operational excellence through continuous improvement initiatives, operational readiness planning, and effective transition from hypercare to steady-state support. The candidate should have prior experience leading service operations for AI-driven programs and managing large-scale enterprise support environments.

Role Requirements
*10+ years of overall experience in IT Service Operations, Production *Support, or Managed Services environments.
*Proven experience working as a Service Operations Lead for AI/ML or AI-enabled enterprise projects.
*Strong expertise in setting up monitoring, alerting, and observability frameworks for enterprise applications and AI platforms.
*Hands-on experience in production monitoring, incident management, problem management, and service stabilization activities.
*Experience managing hypercare support and transitioning applications/services into steady-state operations.
*Ability to coordinate effectively with IT teams, vendors, support partners, and business stakeholders for issue resolution and service continuity.
*Strong understanding of ITIL processes, operational governance, and support models.
*Experience defining operational runbooks, SOPs, knowledge management processes, and handover documentation.
*Ability to analyze operational metrics, identify improvement opportunities, and drive continuous service improvement initiatives.
*Experience supporting production releases, enhancements, and operational readiness activities.
*Strong stakeholder management and communication skills with the ability to work in cross-functional global teams.
*Exposure to AI platforms, cloud environments, and enterprise support tools is preferred.
*Ability to work in fast-paced environments managing critical production systems and high-priority incidents.
*Strong leadership, problem-solving, and decision-making capabilities.

Why Join Us:
* Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.
* Continuous investment in employee growth and professional development with a strong focus on up & re-skilling.
* Competitive compensation & benefits, ESOPs and international assignments.
* Supportive environment with healthy work-life balance and a focus on employee well-being.
* Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.